Author: Gavin

  • Experiences and Journeys

    Experiences and Journeys

    For a while now, I’ve been talking about making experiences better and how we can do that effectively using journeys, using the analogy of a nature reserve to explain my thinking. At the very heart of our work in UX Design, we want to enable users, meet their needs and make experiences better for everyone.…

  • Managing IC’s at a similar level to yourself

    Managing IC’s at a similar level to yourself

    Having been a manager of people for many years now, I often get asked questions to help and support other managers in their roles. There are a few companies now who have duel track frameworks, one track for management and another track for individual contributors. The duel track framework can be a learning curve for…

  • User Centred Success Measures

    When starting a new project or picking up a piece of work, we may have a project brief or kick-off meeting. We do this to frame the problem we’re trying to solve, understand some user needs, clarify some constraints, discuss opportunities and define some success metrics. I’ve watched teams work together for the last 5-6…

  • The one that didn’t get away

    Backstory: It was December 2015, and I was on a flight to Montreal. A few weeks earlier, I’d begun chatting to the folks at Shopify, and they wanted to interview me. A day-long experience which didn’t feel like an interview at all. Much more chatting with people I liked. A few days later, I was…

  • Managers and leaders

    I want to share my thoughts on managers and leaders who can’t or won’t manage and or lead. I’ll explain the effect this can have on people, teams and organisations. TLDR; Managers and leaders who are unable to manage or lead (for lots of reasons) can break delivery, momentum and morale and therefore render people,…

  • Measuring effectiveness

    I’ve been thinking about being effective a lot lately. Just so we’re clear, the definition of effective is; successful in producing a desired or intended result Regardless of where you are in your professional journey or what role you have, it’s absolutely normal and right to want to feel like you’re achieving something. Being effective…

  • The first days

    The first days of any new role are always a bit of a whirlwind. The change in my role within the Department for Work and Pensions (DWP) over the last few weeks was one I needed. As I’ve mentioned, the role I started wasn’t the role that it ended up being. There is more to…

  • Change and grow

    5 years ago I wrote ‘It’s time for something new‘. I’d decided to leave traveljunction and join the Department for Work and Pensions (DWP) under Ben Holliday’s design leadership. At the end of my interview with Ben Terrett and Ben Holliday, I made my intentions clear. Ben Terrett asked if I had any questions. I…

  • The Rebuild

    Over the years I’ve documented changes in my work and personal life. It helps me explore the way I think about things and motivate me forwards in to whatever is next. This, The Rebuild, is no different and whilst things may look a little different around here this piece of writing isn’t about that. That…

  • Let’s start from the beginning

    People-centred management Over the last 7 years I’ve had the opportunity to build teams (over 80 people) and grow the capability of those that I’ve hired. With no formal management training a.k.a. learning as you’re doing, I’ve had to learn a lot, quickly. Some parts went well, some parts could have gone better. I’ve made…